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Xingyuan Holding Co., Ltd.

FAQ

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FAQ

Frequently Asked
Questions

  • Do you support customized products and patterns?
    Support comprehensive customization. We have a professional R&D and design team, updating over 300 original new products annually. We can customize exclusive patterns, sizes, and craftsmanship according to customer needs, adapting to different markets, brands, and scene requirements.
  • How can product quality be guaranteed and does it support quality inspection?
    The factory is equipped with internationally advanced production equipment, self built dedicated R&D quality inspection laboratory, equipped with a complete set of high-precision testing instruments, and implements quality control throughout the entire process of raw materials, production, and finished products. Each batch of products can ensure stable quality and support customer quality inspection and sampling.
  • Is the product environmentally friendly, safe, and odorless?
    We adhere to green and environmentally friendly production processes, strictly follow international environmental standards, and our products are safe, non-toxic, odorless, mold resistant, and durable. They are suitable for use in multiple scenarios such as homes, restaurants, and commercial use, and meet global environmental access requirements.
  • How long is the delivery time for the order, and does it support small trial orders?
    Relying on mature automated production capacity, regular spot orders have short delivery times, while customized orders can be scheduled reasonably according to demand for efficient delivery. Simultaneously supporting small batch trial orders and bulk procurement, flexibly adapting to different cooperation needs of new and old customers.
  • How to ensure after-sales service?
    We have a comprehensive after-sales system and follow up on orders throughout the process. If there are non-human quality issues, we support proper returns, exchanges, and rectification plans, quickly respond to overseas customer needs, and maximize the protection of customer cooperation rights.
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